Last Updated: 03/12/2025

At My Clea, we are committed to protecting your personal data with the same care, precision, and integrity that define our skincare philosophy.

We believe in transparency, respect, and ethical responsibility — ensuring that your information is handled with clarity, security, and complete trust.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect
We may collect the following categories of information:

1.1 Personal Information
Name
Email address
Phone number
Billing and shipping address

1.2 Order & Transaction Data
Products purchased
Payment details (processed securely via third-party providers)
Order history

1.3 Technical & Usage Data
IP address
Device type
Browser type
Pages viewed
Time spent on our website
Cookies and tracking data

1.4 Communication Data
Messages you send via email or forms
Customer service interactions
Newsletter subscriptions

2. How We Use Your Information
We use your information to provide you with a seamless and secure experience, including:

2.1 To Process Orders
Confirming purchases
Shipping products
Sending order updates and delivery details

2.2 To Improve Your Experience
Personalizing recommendations
Enhancing website performance
Analyzing behavior to improve products and services

2.3 To Communicate With You
Responding to inquiries
Sending newsletters (only with your consent)
Informing you about updates, offers, and new releases

2.4 For Security & Legal Compliance
Preventing fraud
Complying with legal obligations

3. Legal Basis for Processing (GDPR-Compliant)

We process your personal data under the following principles:
Consent: When you subscribe or opt in.
Contract: When you make a purchase.
Legitimate Interest: To improve services and website performance.
Legal Obligation: When required for tax or regulatory compliance.

4. Cookies & Tracking Technologies

We use cookies to:
Improve site functionality
Analyze traffic
Personalize your experience
Remember your preferences
You may disable cookies in your browser settings, but some features may not function properly.

5. How We Protect Your Data

We implement strict security measures to safeguard your information:
Encrypted payment processing
Secure servers and firewalls
Limited access to personal data (authorized staff only)
Regular security audits
While we take all reasonable steps, no system is 100% secure. We continuously improve our protection standards.

6. Sharing Your Information

We never sell or trade your personal data.
We may share your data only with:
Trusted service providers (shipping, payment processing, email service)
Analytics platforms (Google Analytics or equivalents)
Legal authorities if required by law
All partners comply with strict privacy and data protection standards.

7. International Data Transfers

If your data is transferred outside your country, we ensure compliance with:
GDPR protections
Standard contractual clauses
Secure data-handling agreements

8. Your Rights

Depending on your location, you may have the right to:
Access your data
Correct inaccurate information
Request deletion („Right to be forgotten“)
Withdraw consent
Object to processing
Request a copy of your data
Restrict certain types of processing
To exercise these rights, contact us at:
📧 privacy@myclea.de

9. Data Retention

We keep your personal data only as long as necessary for:
Fulfilling orders
Legal and financial obligations
Customer support
After this period, your data is safely deleted or anonymized.

10. Children’s Privacy

Our services are not intended for children under 16.
We do not knowingly collect personal data from minors.

11. Updates to This Policy

We may update this Privacy Policy as needed.
Any changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us
For privacy questions, requests, or concerns, please contact:
📧 info@myclea.de
📍 My Clea – Global Office, Berlin
🌐 www.myclea.de
We are committed to responding with the same clarity and care that define our brand.